Have you recently placed an order with Guitar Center but changed your mind? Maybe the item was more expensive than you expected or just not the right fit. Don’t worry – Guitar Center makes it easy to cancel an order. This comprehensive guide will walk you through the entire cancellation process.
Before You Cancel: Key Things to Know
Before immediately cancelling your Guitar Center order, here are some key points to keep in mind:
Guitar Center has a 45-day return policy on most items. This means you have 45 days after receiving your order to return it for a full refund. Only certain items like recording equipment and lighting have a shorter 14-day window.
Check if your item is returnable. Guitar Center can’t accept returns on clearance merchandise, gift cards, special orders, opened software/media, and more. Refer to their full return policy to see if your item is eligible. See items that can’t be returned below:
- Clearance items
- Non-returnable items
- Discontinued items
- Opened Apple products and computers
- Opened software
- Downloaded software
- Media (books, CDs, videos, records, etc.)
- Turntable cartridges, tubes
- Earphones and earplugs
- Fog fluid, harmonicas
- Cleaning products
- Demo gear
- Special orders
Act quickly if you ordered an online-only deal. Guitar Center occasionally offers online promotions that can’t be matched in stores. If you want to cancel this type of order, do it as soon as possible.
How to Cancel Guitar Center Order?
Contact customer service. Call 1-866-498-7882 or email [email protected]. Explain why you want to cancel, and see if they can offer an alternative solution.
Getting a Refund After Cancellation
As soon as you cancel your Guitar Center order, the process begins for getting a refund:
- If you originally paid with a credit card or debit card, you’ll see the refund hit your account in 3-5 business days
- For cash or check payments over $250, Guitar Center will either mail you a refund check or provide a Visa debit card to access the funds
- Once the money is returned to your account, the cancellation is fully complete!
Wrap Up
Cancelling a Guitar Center order is straightforward when done right. First, double-check that your item qualifies for returns under their policy. Then act quickly, before the order ships, to locate the “Cancel Items” link online. Select the products to cancel, confirm your request, and a refund will be processed to your original payment method within 3-5 days.
Before pulling the trigger, weigh the pros and cons of cancelling. Consider replacement costs, free shipping perks, timeframe for refunds, and impacts on your customer loyalty program. If it still makes sense to cancel, Guitar Center’s flexible policy has you covered. Now hopefully you’ve found the right musical gear for your needs!