How to Cancel Fanatics Order? 2 Easy Method
Do you want to cancel your Fanatics order because you changed your mind or you are out of budget? That’s fine, we understand.
This article will help you do that in a few minutes. In this article, I have provided 2 easy method which is the best option for you to cancel your Fanatics order.
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What is Fanatics?
Fanatics is one of the most popular online retailers for licensed sports apparel and merchandise. With an extensive selection of items representing all major professional and college sports teams, it is easy for customers to order excessively and purchase more than required. However, if a change of preference occurs or an erroneous size is ordered, canceling an order with Fanatics is uncomplicated provided the subsequent steps are followed.
Method 1: Cancel Online
The easiest option to cancel an order is from their official website. You just need 2 pieces of information. Which is:
- Order number
- Email address you used for the order.
If you don’t already have an account with Fanatics, you likely checked out as a guest. In this case, find the email confirmation you received after placing the order. This will contain the order number and email used.
Go to Fanatics.com and click “Track Your Order” at the top of the page. Enter the order number and click continue after verifying you’re not a robot. This will pull up details of the order.
Click on “Order Details” and enter the email address used for the order. Now you will see the full order information including items, sizes, quantities and prices.
To cancel, click on “Return Items” and select the item(s) you want to send back. Choose a reason from the drop-down menu, such as “Wrong Size Ordered.” Click continue.
You’ll now have two options for how to receive your refund:
- E-Gift Card: The amount will be refunded to a Fanatics electronic gift card to use for future purchases.
- Original Payment Method: The amount will be refunded to the original payment method used, minus a $9.99 processing fee.
The e-gift card is usually the better option if you intend on ordering from Fanatics again soon. But if you want the money back directly, choose the original payment refund. Just note it takes up to 10 business days for the refund to process and to reflect in your bank it takes 2-7 business days after the process is finished.
After selecting the refund method, review the amounts and details. Then click “Process Return” to complete cancelling the order.
Fanatics will email a prepaid return shipping label to print out and send the items back. Once received at their warehouse, the return will be processed and refund issued based on the method you chose.
Method 2: Cancel by Phone
You can also cancel a Fanatics order over the phone by calling their customer service team. The number to call is 1-877-833-7397 or 1-855-438-9701.
When connected to a representative, explain you need to cancel an order that has not yet shipped. They will ask for the order number and email on the order to pull up the details.
Provided the items are still at one of their facilities and have not left for shipping, the agent can cancel the order during the call. Make sure to get confirmation from them during the call that the cancellation went through.
The refund will be issued back to the original payment method used for the purchase. Be aware that Fanatics does charge a $9.99 processing fee for refunds issued to the original payment method, so the amount returned will be less any fees.
The timeframe for the refund to show up in your account will depend on your bank’s processing times. In most cases, the money is returned within 3-7 business days after Fanatics cancels the transaction.
Tips for Smooth Order Cancellations
Here are some tips to make the cancellation and return process easy when ordering from Fanatics:
- Act quickly if you need to cancel an order
- Choose e-gift card refunds to avoid processing fees if you intend to shop at Fanatics again in the future.
- Print the prepaid shipping label and send returns back right away so they are received in a timely manner.
- Keep the email confirmations for your records in case you need to refer back to order details or track the return status.
- Contact customer service if your refund is delayed past 7 business days to have them investigate.
- Create an account on Fanatics.com if you shop there often. This stores your order history for easy access and makes cancellations/returns quicker.
- Double check size charts and details before ordering if unsure. This prevents having to return items due to ordering the wrong size.
- Only order items you are fairly certain you will want. Don’t stock up on a bunch of extras “just because” items are on sale. This leads to unneeded returns and hassle.
Following these tips and the step-by-step process outlined above will make it easy and painless to cancel any orders with Fanatics that you change your mind about. Their customer service team is very accommodating of returns and exchanges as long as items have not yet shipped.
Common Questions about Canceling Fanatics Orders
Here are answers to some frequently asked questions about how to cancel a Fanatics order:
How long does it take to get a refund after cancelling?
It can take up to 10 days for order return processing and after processing it take up to 2-7 business days to reflect in your bank account. You will receive an email confirmation.
What is Fanatics’ return policy?
Fanatics accepts new, unused item returns within 365 days of the original order date. Some limited exclusions apply, so check the return policy on their website for categories of non-returnable items.
What is the time frame for returns?
Fanatics accepts returns on unused merchandise up to 365 days from the original ship date. Items must be in original condition with all tags and labels attached.
Are there fees to return items?
Yes, Fanatics deducts a $9.99 return processing fee when using their prepaid return shipping label. If an error was made by Fanatics, this fee will be waived.
Can I return sale or clearance items?
Yes, the standard 365 day return policy applies to all items including sale and clearance merchandise as long as it is unused and unworn.
What is excluded from returns?
Customized, personalized, vintage, collectible, trading cards, and game-used items cannot be returned to Fanatics. Gift cards are also non-refundable.
Wrap Up
Canceling orders with Fanatics is hassle-free if done promptly before shipment. Just be sure to follow the proper steps outlined above based on whether you placed the order as a registered account holder or as a guest. Their friendly customer service agents are also available to help with any questions or issues getting an order cancellation handled.
