How to Cancel Fanatics Order in 3 Simple Methods
So you’re thinking about canceling your Fanatics order? Don’t worry, it’s a pretty straightforward process. Here’s what you need to know:
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Key Things to Know Before Cancelling
- Customized and personalized items often cannot be cancelled once ordered since production begins quickly. This includes anything with player names/numbers, personalization requests etc.
- Simply deleting your account does not cancel subscriptions or outstanding orders. You have to specifically request a cancellation.
- Check Fanatics’ terms of service and privacy policy for the most up-to-date cancellation details. You can also find them on social media:
- If you have any questions, Fanatics customer service can be reached at 1-877-833-7397 / 1 (855) 438-9701 or via their contact page.
Cancellation Methods
There are three main ways to cancel a Fanatics order:
1. Cancel Online Through Your Account
This is the fastest and easiest way for most simple orders.
- Log into your Fanatics account and find the order under Order History
- Click “Need to Modify Order?”
- Select “Cancel Order” and choose a reason code
- Confirm cancellation
This works best for orders that have not entered production yet. Some items like customized jerseys may not be cancellable online depending on status.
2. Cancel Via Customer Service Chat
If you need help or are unable to cancel online, you can quickly get assistance through Fanatics’ customer service chat.
- Go to the contact page
- Click Chat With Us to start a conversation
- Explain you need to cancel your order and provide order details
- A rep can submit the cancellation request for you
Chat cancellations work well if you need specialized help or reassurance.
3. Cancel Through Customer Service Phone Support
Speaking directly with Fanatics agent is another solid option.
- Call Fanatics at 1-877-833-7397
- Explain that you need to cancel order #_____
- They can submit the request or provide guidance if needed
Phone support covers more complex cases like subscription downgrades and splits between multiple orders. Just be sure to set aside a few minutes to talk.
Refund Policy
If your cancellation request is approved, refund timing depends on original payment method:
- Credit card purchases are generally refunded within 2-7 business days after process of return.
- PayPal purchases are typically refunded within 5-10 business days
All policies depend on factors like customization level and order status. Review Fanatics’ full refund policy here.
Key Things to Consider Before Cancelling
Before submitting that cancellation request, keep a few things in mind:
- Encapsulated, loose, or boxed trading cards, game-used items, vintage merchandise, customized products, and personalized items cannot be returned no matter what.
- Expedited or rush delivery fees are generally non-refundable.
- Reimbursement could take 7-10+ days to process with some methods
Checking order status and speaking with customer care before cancelling is wise. They can clarify any fees and advise on the best path forward.
In Summary
Cancelling a Fanatics order is typically straightforward if done early enough. Online, phone and chat options give multiple cancellation methods. But custom and used items often cannot be changed or refunded once ordered, so check closely first. Reviewing status and policies ahead of time makes any modifications smooth.
