How to Cancel Inspire Energy Service in 3 Easy Steps
Deciding to switch or cancel any service can be stressful. This article will walk you through the process of canceling your Inspire Energy service smoothly in just 3 simple steps.
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Why You Might Want to Cancel Inspire Energy
Before jumping into the cancellation process, let’s first understand what Inspire energy is and why some customers decide to cancel.
Inspire is an energy company providing 100% renewable electricity to homes across deregulated energy markets in the US. It was founded in 2014 by Patrick Maloney with the mission to accelerate the world’s transition to clean energy.
While Inspire’s values are admirable, there are a few reasons why customers may want to cancel, including:
- High rates: Inspire’s rates are often higher than competitors. Their pricing model means rates are customized and can vary widely.
- Contract terms: Some plans require 1-3 year contracts with penalties for early termination.
- Customer service issues: Some customers report long wait times and difficult interactions.
So if you find yourself wanting out, here’s exactly how to cancel smoothly.
Step 1: Consider Downgrading Your Plan First
Before completely closing your account, first see if you can downgrade to a cheaper plan. Inspire offers a few different rate plans:
| Plan | Price Range | Term |
|---|---|---|
| Fixed Rate | $0.0849 to $0.1299 per kWh | 1-3 years |
| Monthly Subscription | $19.99 to $999.99 per month | None |
| Monthly Subscription Trial | $19.99 to $99.99 for 1-2 months then fixed price | 10-11 months after trial period |
The fixed rate plans often have long terms with early termination fees. The subscription plans offer more flexibility.
Call or email customer service and ask what your downgrade options are. You may be able to reduce your monthly costs significantly instead of canceling.
Step 2: Cancel Via Email, Phone, or Chat
Once you decide cancellation is the right option, Inspire thankfully makes it quick and easy to close your account through multiple channels:
To cancel via email, send a message to help@inspirecleanenergy.com clearly stating your request to close your account. Include your full name, address, phone number, and account number in the email to expedite the process.
Phone
You can also cancel over the phone Monday through Friday from 9 am to 6 pm ET:
(866) 403-2620
When prompted by the automated system, say “Cancel service” to be connected directly to the Cancellation Department.
Chat
Finally, cancellation is available through Inspire’s website chat. When chatting with a representative, clearly state upfront that you want to cancel service. Chat is available Monday through Friday 9 am to 6 pm ET.
Note: To cancel your Inspire energy service, you must notify them at least 30 days before your next scheduled meter reading for the cancellation to start on that date.
Step 3: Understand the Offer Terms
Before sending that cancellation notice, be sure you understand Inspire’s account closure and contract terms.
For subscription plans without a term commitment, there are no termination fees for closing at any time.
And that’s it! Canceling Inspire energy can be done quickly through email, phone, or chat. Just be sure to consider downgrading first, then review contract terms.
Key Things to Consider Before Cancelling
While Inspire energy tries to make clean energy accessible for all, their higher costs and confusing rates understandably drive some customers away.
Here are a few other things to carefully consider before closing your Inspire account:
• Exit fees – Make sure to review all contract term lengths and early termination fee policies. This varies widely across Inspire’s plan types.
• Other renewal options – See what rate reductions may be available through contract renewals or plan downgrades before outright cancellation.
Taking the time to explore these options ensures you make the best decision for your home.
Summary
Canceling services can be a headache. Inspire energy aims to simplify the process with straightforward options to close your account via email, phone, or chat.
Before pulling the plug altogether, first consider whether plan downgrades make better financial sense for you. Review all contract policies. Confirm the final meter read and schedule your transition accordingly.
With these simple steps for cancellation, you can painlessly make the switch and find an energy provider suited to your needs and budget.
Frequently Asked Questions About Canceling Inspire Energy
Still unsure about closing your Inspire energy account? Here are answers to some frequently asked questions:
How do I cancel Inspire energy service?
You can cancel via email, phone, or chat. Send a cancellation notice to help@inspirecleanenergy.com, call (866) 403-2620, or start a chat at www.inspirecleanenergy.com.
Does Inspire charge fees for canceling service?
There is no extra fee for cancelling service. You can cancel anytime.
Can I cancel without talking to an Inspire rep?
Yes, you can submit a cancellation request via email without requiring any further conversation. Just be sure to include key details like your account number.
