How to Cancel Orders on Pandabuy
So you’re thinking about how to cancel orders on Pandabuy? Don’t worry, it’s a straightforward process. Here’s what you need to know.
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Things to Know Before Cancelling
- PANDA (UK) TECHNOLOGY CO., LIMITED (Pandabuy) uses technology to optimize cross-border shopping services like purchasing, quality control, storage, customs clearance, and international shipping for customers.
- Deleting your Pandabuy account does not automatically cancel orders. You’ll still need to manually cancel any pending orders.
- To find out more about Pandabuy’s cancellation policies, check the:
- Contact Pandabuy if you have any other questions:
- Email: care@pandabuy.com
- Address: CHASE BUSINESS CENTRE 39-41 CHASE SIDE LONDON UNITED KINGDOM N14 5BP
Pandabuy Order Cancellation Fees
| Order Status | Cancellation Allowed | Refund |
|---|---|---|
| Order Pending | Yes | Full refund to Pandabuy balance |
| Order Processing | Yes, if not yet purchased | Full refund to Pandabuy balance |
| Purchased | Yes | Refund depends on seller policy |
| Seller Shipped | Yes | Refund depends on seller policy |
| In Warehouse | Yes, request return | Return shipping fee deducted |
Cancellation Methods
There are a few ways to cancel orders on Pandabuy:
1. Cancel in User Center
This is the easiest method. Simply login to your Pandabuy account, go to User Center > Orders, and find the order you want to cancel. Click “Cancel Order” and your order will be cancelled if eligible.
2. Request After-Sales Cancellation
If your order has already been purchased or shipped by the seller, go to User Center > Orders and click on “After-Sales” next to the order listing. Then select “Return Goods” and submit your cancellation request. Pandabuy will contact the seller on your behalf to request a cancellation.
3. Contact Pandabuy Customer Service
You can also directly contact Pandabuy’s customer service if you need help cancelling an order or have any issues. Reach out via:
- Live Chat on Pandabuy.com
- Email: care@pandabuy.com
- Discord: Discord Invite Link
The customer service team will help submit a cancellation request or give you guidance on the process.
Things to Consider Before Cancelling
Before cancelling an order, keep a few things in mind:
- Non-refundable items: Some items like custom-made goods may have special cancellation policies. Make sure to double check before cancelling.
- Restocking fees: Sellers can charge restocking fees for cancellations which will be deducted from your refund.
- Return shipping: You will need to cover return shipping costs if cancelling an order that is already in warehouse.
- Seller policies: Each seller on Pandabuy can have their own cancellation/refund policy that you must comply with.
- PayPal/CC Chargebacks: Do not file a chargeback before contacting Pandabuy. It can result in your account being banned.
Wrap Up
Cancelling Pandabuy orders is easy – just login, go to Orders, and click “Cancel Order” before shipping, or contact customer service for help cancelling or troubleshooting after shipping.
