How to Cancel Ulta Order? Simple and Easy Methods
Are you looking to cancel Ulta order because you have changed your mind about the purchase? Cancelling is straightforward if done within the allowed timeframe. This article will outline the steps needed to cancel without hassle.
What is Ulta’s “Buy Online, Pick Up In Store”?
Ulta’s “Buy Online, Pick Up In Store” service allows items to be purchased on Ulta’s website and picked up at a local Ulta store. This is convenient for customers who want their items quickly without paying for shipping.
When using this service, pricing and promotions are the same as if purchasing in-store. After checkout, you will select your preferred store for pickup. Ulta will send an email and text notification when your order is ready, typically within 1-2 hours. Orders that are not picked up within 5 days will be cancelled.
How to Cancel an Ulta Pick Up Order
If needing to cancel your Ulta order, it must be done within 1 hour of placement. Methods to cancel include:
- Text Message: Text us at 309-650-8582 within same day of your order placement. Message and data rates may apply.
- Live Chat: Initiate a live chat on Ulta’s website and speak to a specialist. Available 7am-11pm CT daily.
- By Phone: Call 1-866-983-8582 within 1 hour of your order placement and speak to a Guest Services agent.
- By Email: Visit ulta.com and fill out the contact form, including order details. An agent will process your request.
Once canceling by one of these methods, you will not be charged for the order. Cancellation is not guaranteed if attempted after the 5 day window.
Ulta’s Return for Fully Refund
- Returns can be made in-store or by mail within 60 days of purchase.
- Online returns require the original email confirmation and packing slip. In-store returns require the original receipt.
- Returns made with a receipt/confirmation within 60 days receive a full refund in the original payment method.
- Without a receipt/confirmation, a store credit is issued for the lowest selling price in the past 90 days.
- Used, damaged or expired products cannot be returned or resold per Ulta’s policy.
- Return shipping costs are not refunded unless the order was shipped incorrectly.
- Hazardous items like nail polish must be returned by ground shipping only.
- Refunds to bank/credit cards take 7-10 days after receiving the return notification.
- Rewards points will be deducted and refunded proportionately on returns.
- A service fee applies to returned checks.
- There is a 10-day waiting period before subsequent returns are allowed.
In Conclusion
Cancelling an Ulta “Buy Online, Pick Up in Store” order is straightforward. Simply contact Guest Services by phone, email, or chat. You will not be charged for any items in a cancelled order. Just be sure to cancel within those within same day or after one hour of purchase, otherwise, return the items after delivery instead. Reach out to Ulta’s customer service team with any other pickup or cancellation questions.
