How to Cancel Chewy Autoship Order: A Step-by-Step Guide

Chewy is a popular online retailer for pet supplies, offering everything from food and toys to grooming products and medications. One of its standout features is the Autoship program, which allows customers to schedule recurring deliveries of their favorite pet products at a discounted rate. While Autoship can be a convenient way to ensure your pets never run out of essentials, there may come a time when you need to cancel it—whether due to a change in your pet’s needs, financial adjustments, or simply wanting to switch to manual ordering. If you’re wondering how to cancel your Chewy Autoship order, this 1,000-word guide will walk you through the process step by step, ensuring it’s quick, easy, and hassle-free.

What is Chewy Autoship?

Before diving into the cancellation process, let’s clarify what Autoship entails. When you enroll in Autoship, you select products and set a delivery schedule—such as every two weeks, monthly, or every three months. Chewy offers a discount (typically 5-10%) on Autoship items, and you can manage your subscriptions through your account. However, life is unpredictable, and you might need to pause or stop these deliveries. Fortunately, Chewy makes cancellation straightforward, with options available online, via phone, or through customer support channels.

Why You Might Want to Cancel Autoship

There are several reasons you might decide to cancel your Chewy Autoship order:

• Overstock: You may have accumulated too much of a product, like pet food or litter.
• Pet Changes: Your pet’s diet or preferences might shift, rendering the scheduled items irrelevant.
• Budget Concerns: Recurring charges might not fit your current financial situation.
• One-Time Needs: You might have intended Autoship as a temporary convenience.
• Switching Retailers: Perhaps you’ve found a better deal elsewhere.

Whatever your reason, Chewy’s cancellation process is designed to be user-friendly, and you won’t face penalties for stopping Autoship—though you’ll lose the associated discount on future orders.

Step-by-Step Guide to Cancel Chewy Autoship Online

The easiest and fastest way to cancel your Chewy Autoship order is through their website or mobile app. Here’s how to do it:

Step 1: Log In to Your Chewy Account

Visit Chewy.com or open the Chewy app on your smartphone. Click the “Sign In” button at the top right corner of the website (or log in via the app) and enter your email address and password. If you’ve forgotten your credentials, use the “Forgot Password” link to reset them. You’ll need access to your account to manage Autoship subscriptions.

Step 2: Navigate to the Autoship Section

Once logged in, hover over your account name or profile icon in the top right corner of the website to reveal a dropdown menu. Select “Autoship” from the list. On the app, tap the menu (usually three horizontal lines) and choose “Autoship.” This takes you to a dashboard displaying all your active Autoship orders.

Step 3: Locate the Order You Want to Cancel

In the Autoship section, you’ll see a list of products scheduled for automatic delivery. Each entry includes details like the product name (e.g., “Purina Pro Plan Dog Food”), delivery frequency (e.g., every 4 weeks), and the next ship date. Identify the specific order you wish to cancel. If you have multiple Autoship items, you can cancel one without affecting the others.

Step 4: Cancel the Autoship Subscription

Next to each Autoship item, you’ll see options to “Edit,” “Skip,” or “Cancel.” Click “Cancel Autoship” (on the app, it might say “Cancel Subscription”). Chewy may prompt you to confirm your decision or ask for a reason (e.g., “Too expensive” or “No longer needed”). This feedback is optional but helps Chewy improve its services. After confirming, the Autoship for that item will be terminated, and no further deliveries will be scheduled.

Step 5: Verify Cancellation

After canceling, double-check your Autoship dashboard. The canceled item should no longer appear in the active subscriptions list. Chewy will also send a confirmation email to the address linked to your account. If you don’t see the email (check your spam folder), log back in to ensure the cancellation went through.

Alternative Method: Cancel via Phone

If you prefer human assistance or encounter issues online, you can cancel your Autoship order by calling Chewy’s customer service. Here’s how:

• Phone Number: Dial 1-800-672-4399.
• Hours: Chewy’s support is available 24/7, so you can call anytime.
• Process: Provide the representative with your account email or order number (found in your confirmation emails or account history). Tell them you want to cancel a specific Autoship order, and they’ll handle it for you. They might ask why you’re canceling, but it’s not required.

Canceling via Live Chat or Email

Chewy also offers cancellation through live chat or email:

• Live Chat: On Chewy.com, click the “Chat” button (usually at the bottom right). Explain your request to the agent, and they’ll process it.
• Email: Send a message to support@chewy.com with your account details and the Autoship item you want to cancel. Response times may vary, so this is slower than online or phone options.

Things to Know Before Canceling

• Timing: Cancel before the next scheduled shipment to avoid being charged. Chewy typically processes Autoship orders a few days before shipping, so check your “Next Ship Date” in the dashboard.
• Refunds: If you’ve already been charged for an upcoming shipment, canceling won’t automatically refund it. Contact customer service to request a refund or return the order (Chewy’s return policy is generous, often covering shipping costs).
• Partial Cancellations: You can cancel one item while keeping others active—Autoship is managed per product, not as a single subscription.
• Reactivating: If you change your mind, you can restart Autoship anytime by adding the product back to your schedule.

Troubleshooting Common Issues

• Cancel Button Missing: If you don’t see the option, your order might already be in processing. Contact support immediately.
• Multiple Accounts: If you accidentally created two Chewy accounts, ensure you’re logged into the one tied to your Autoship.
• App Glitches: Update the app or switch to the website if you encounter technical difficulties.

Benefits of Canceling Autoship Properly

Canceling through official channels ensures you:

• Avoid unexpected charges.
• Maintain a good account standing with Chewy.
• Can easily restart Autoship later if needed.

What Happens After Cancellation?

Once canceled, you’ll stop receiving Autoship deliveries for that item, and the discount will no longer apply. You can still order the product manually whenever you want. Chewy may send promotional emails offering incentives to rejoin Autoship, but these are optional.

Final Thoughts

Canceling your Chewy Autoship order is a simple process that takes just a few minutes online or a quick call to customer service. Whether you’re adjusting to a new pet routine or just need a break from recurring deliveries, Chewy’s flexible system ensures you’re not locked in. By following the steps outlined—logging in, navigating to Autoship, and confirming cancellation—you’ll regain control over your pet supply purchases without stress. If you ever need help, Chewy’s 24/7 support is there to assist, making it one of the more customer-friendly platforms for subscription management.