How To Cancel Fi Collar Subscription
You can request to cancel Fi collar subscription directly through the Fi app at any time. However, the cancellation will not take effect until the end of your current billing period. So How to Cancel Fi Collar subscription?
To cancel a month-to-month subscription, open the Fi app and go to your collar’s details page as explained previously, then tap on “Manage Membership”, followed by tapping “Request to Cancel Membership”, selecting a reason for cancellation or tapping “Other Issue” to leave a custom reason, and finally tapping “Continue” to submit the cancellation request.
Note: For example, if you request to cancel on the 15th of the month but your next billing date is the 20th, your subscription will remain active until the 20th. You will have access to services until the final day of that billing period.
How To View Your Current Fi Subscription
Before requesting to cancel your subscription, you’ll want to check what plan you currently have and when it is up for renewal. Here’s how to find your subscription details:
- Open the Fi app on your phone.
- Tap the profile icon in the bottom right (looks like a dog profile).
- Tap on “Collars” at the top of the profile screen.
- Tap on the collar with the subscription you want to manage.
- Tap on “View Details”.
- Here you will see your subscription plan, billing date, and next billing amount. Take note of when your next billing date is.
How To Cancel Fi Subscription on Android Device
If you have a month-to-month subscription, you can request to cancel at any time:
- Open the Fi app and go to your collar current subscription details as explained above.
- Tap on “Manage Membership”.
- Tap on “Request to Cancel Membership”.
- Select a reason for canceling or tap “Other Issue” to leave a custom reason.
- Tap “Continue” to submit cancellation request.
After submitting a cancellation request, an email support ticket will automatically be created and sent to the Fi Customer Success team. The team will then follow up with you directly via email to provide any additional assistance needed with finalizing the cancellation or answering any other questions you may have.
How to Cancel Fi Subscription on iOS Devices
You can cancel your Fi collar subscription directly through the Settings app on iOS devices like iPhones and iPads:
- Open the Settings app and tap on “Subscriptions”.
- Navigate to your Apple ID and sign in.
- Under “Subscriptions”, locate and select your Fi subscription.
- Tap on “Cancel” to cancel and deactivate the subscription.
This will cancel your Fi subscription and stop any future billing through your Apple ID. The cancellation will take effect at the end of your current billing period.
Reactivating a Canceled Subscription
If you cancel your Fi subscription but later want to reactivate, you can do so in the app:
- Go to your collar details and tap “Manage Membership”.
- Tap “Add Membership” and select a new plan.
- A $20 reactivation fee will be charged before starting the new subscription.
You’ll then have full access to services after the reactivation fee has been paid.
Contacting Fi Support
If you have any issues canceling your subscription or have further questions, you can contact Fi customer support for fill this form:
- Email: breedersupport@tryfi.com or rescuesupport@tryfi.com
- Chat: Click here
- Phone: You have to upgrade to access phone support. or Customers with Series 3 memberships of 1 year or longer, as well as Series 2 customers with 2 or 3 year subscriptions
- In-app chat: Tap your profile > Contact Us
The Fi support team can provide assistance with managing, downgrading, or canceling your subscription.
Pricing Plans: Fi the Collar
| Plan | Series 3 Membership | Series 2 Subscription |
|---|---|---|
| Month-to-Month | $24/month | N/A |
| 3 Month Prepay | $18/month ($54 total) | N/A |
| 6 Month Prepay | $17/month ($102 total) | N/A |
| 1 Year Prepay | $16/month ($192 total) | $99 |
| 2 Year Prepay | $14/month ($336 total) | $186 |
| 3 Year Prepay | N/A | $248 |
Summary
To cancel your Fi smart collar subscription, open the Fi app, go to your collar’s details page, and request to cancel the membership. The cancellation will take effect at the end of your current billing cycle. If you want to restart service later, you can reactivate by selecting a new plan, however a $20 reactivation fee will apply. Contact Fi customer support for any assistance needed with managing, downgrading, or canceling your subscription.
