How to Cancel Instacart Express Account: A Comprehensive Guide

Last Updated: 14 March 2025

Instacart has transformed grocery shopping by delivering essentials from your favorite stores right to your door. Its Instacart Express (now often branded as Instacart+) subscription takes convenience further, offering free delivery on orders over $35 and reduced service fees for a monthly or annual fee. But there may come a time when you want to cancel your Instacart Express account—perhaps you’re shopping in-store more, trimming expenses, or trying a competitor. Canceling is simple when you know how, and this 1,000-word guide will walk you through every step to ensure you stop your subscription smoothly.

What is Instacart Express?

Instacart Express, rebranded as Instacart+ in recent years, is a paid membership that enhances the Instacart experience. For $9.99/month or $99/year (as of March 2025), you get free delivery on orders over $35, lower service fees, and sometimes exclusive perks like credits or discounts. It auto-renews unless you cancel, with no long-term commitment—making it flexible but requiring you to act to opt out. Whether you’re on a trial or a paid plan, this guide will help you cancel with ease.

Why Cancel Instacart Express?

People cancel Instacart Express for various reasons:

Shopping Habits: You might prefer in-person grocery runs now.
Cost Concerns: The fee might not align with infrequent use.
Location Shift: Moving to an area with limited Instacart coverage reduces its value.
Trial Ending: You could be dodging charges after a free trial.
Alternative Services: Maybe Walmart+ or Shipt is more your speed.

Whatever your motivation, Instacart makes cancellation accessible via app, website, or support, and we’ll cover it all here.

How to Cancel Instacart Express Online or via App

The quickest way to cancel is through the Instacart app or website. Here’s the detailed process:

Step 1: Log In to Your Instacart Account

Open the Instacart app on your phone or visit Instacart.com on your browser. Tap “Sign In” (in the app menu or top right on the website) and enter your email/phone number and password. If you’ve forgotten your login, use “Forgot Password” to reset it via email. You need account access to manage Instacart Express, so this is a must.

Step 2: Access Instacart+ Settings

In the app, tap the account/profile icon (top left or bottom right, depending on updates). Select “Instacart+” or “Membership” from the menu—it’s usually near the top, showing your subscription status. On the website, click your name (top right) and choose “Instacart+” or “Your Account,” then look for the membership section. This page shows your plan—monthly or annual, billing date, and benefits.

Step 3: Locate the Cancellation Option

Find a button or link like “Manage Membership,” “Cancel Membership,” or “End Instacart+.” It’s typically under your plan details. If you’re on a trial, it might say “Cancel Trial.” Instacart keeps this visible, though its exact wording or placement might vary slightly with updates—just check the Instacart+ area.

Step 4: Cancel the Subscription

Tap “Cancel Membership” (or similar). Instacart may ask why you’re canceling—options might include “Too expensive,” “Not using enough,” or “Other.” This feedback is optional. They could offer a discount or free month to keep you—decline if you’re set on leaving. Confirm by selecting “Cancel Anyway” or “End Membership.” If you’re mid-cycle, benefits continue until it ends (more below).

Step 5: Verify Cancellation

You’ll see a confirmation on-screen, and Instacart will email you to confirm (check your inbox or spam folder). Log back in to ensure Instacart+ shows as “Canceled” or “Inactive” under your account. If the email or status doesn’t update, recheck or reach out to support.

Timing and Billing: What to Know

Monthly Plans: Cancel anytime; benefits last until the current month ends (no prorated refunds).
Annual Plans: Cancel anytime, but no refunds for unused time—perks continue until the year’s up.
Free Trials: Cancel before the trial ends (e.g., 14 or 30 days) to avoid auto-charging. Check your trial end date in “Instacart+” settings.

Alternative Cancellation Methods

Not into self-service? Instacart offers support options:

Cancel via Customer Support

In-App Help: In the app, go to “Help” (under the account menu), select “Contact Us,” then “Instacart+.” Choose “Chat” or “Call” if available, and request cancellation.
Phone: Call 1-888-246-7822 (hours vary, but support is often 24/7). Provide your account email/phone, ask to cancel Instacart+, and confirm with the rep.
Email: Submit a request via help.instacart.com (log in, go to “Contact Us,” and explain your cancellation). This takes 24-48 hours, so it’s slower near billing dates.

Chat or phone is faster than email, especially if renewal is looming.

Post-Cancellation: What Happens?

After canceling:

Monthly: Benefits stop at the billing cycle’s end.
Annual: Perks last until the paid year expires.
Trial: Access ends immediately if canceled pre-charge. You can still use Instacart without Express, paying standard delivery and service fees. Reactivation is easy—just resubscribe in the app or website if you change your mind.

Troubleshooting Common Issues

No Cancel Option?: If it’s gone, your plan might be linked to a promo (e.g., Chase benefit). Check “Instacart+” details or contact support.
Login Confusion?: Verify you’re using the right account if you’ve got multiple.
App Problems?: Update the app or switch to the website if it’s glitchy.

Before You Cancel: Key Tips

Assess Value: Compare Express savings (e.g., free delivery) to the fee—cancel if it’s not paying off.
Check Billing: Review “Payment History” to confirm your last charge.
Trial Alert: Set a reminder 1-2 days before a trial ends to avoid auto-billing.

Why Cancel Properly?

Canceling correctly prevents surprise renewals—especially costly with annual plans. Instacart’s no-contract flexibility is a win, but you need to act before billing to avoid unused charges.

Extra Instacart Express Insights

Cost Check: If you order weekly, Express often saves money—rethink before quitting.
Promo Watch: Look for Instacart+ deals post-cancellation for a cheaper return.
Shared Benefits: If on a family plan, coordinate with others before canceling.

Final Thoughts

Canceling your Instacart Express account is a snap: log in, hit the Instacart+ section, and confirm your exit before renewal. Whether you’re skipping delivery or just taking a break, this guide keeps you in control. Need help? Support’s a tap or call away. Enjoy the freedom to shop—or not—on your own terms!