How to Cancel Uber One Membership: A Detailed Guide

Last Updated: 14 March 2025

Uber One is Uber’s subscription service that promises perks like free delivery on Uber Eats orders, discounted rides, and priority service for a monthly or annual fee. It’s a great deal for frequent Uber users, but there might come a time when you want to cancel—whether you’re using it less, cutting costs, or switching to another app. Canceling your Uber One membership is quick and painless when you know the steps. This 1,000-word guide will walk you through the process, covering everything from online cancellation to troubleshooting, so you can stop your subscription without stress.

What is Uber One?

Uber One replaced Uber’s earlier subscription offerings (like Uber Eats Pass) with a broader package. For $9.99/month or $99.99/year (as of March 2025), you get benefits like $0 delivery fees on eligible Uber Eats orders over $15, up to 10% off rides, and premium customer support. It auto-renews unless you cancel, and there’s no long-term commitment—making it flexible but requiring action to opt out. Whether you’re on a free trial or a paid plan, this guide will help you cancel seamlessly.

Why Cancel Uber One?

People drop Uber One for various reasons:

Reduced Usage: You might not order food or ride enough to justify the cost.
Budget Tightening: Subscription fees can add up over time.
Location Change: Moving to an area with fewer Uber options might lessen its appeal.
Trial Ending: You could be avoiding charges after a free trial.
Competitor Switch: Maybe DoorDash or Lyft is more your speed now.

No matter your reason, Uber makes cancellation straightforward via the app or website, and we’ll cover every angle.

How to Cancel Uber One Membership Online or via App

The primary way to cancel is through the Uber app (or Uber Eats app, since they’re linked) or website. Here’s how:

Step 1: Log In to Your Uber Account

Open the Uber app or Uber Eats app on your phone, or go to Uber.com on your browser. Tap “Sign In” (in the app menu or top right on the website) and enter your email/phone number and password. If you’ve forgotten your login, use “Forgot Password” to reset it. You need account access to manage Uber One, so this step is essential.

Step 2: Access Uber One Settings

In the Uber app, tap the account/profile icon (bottom right). Select “Uber One” from the menu—it’s usually near the top, showing your membership status. In the Uber Eats app, go to the account tab (bottom right), then tap “Uber One.” On the website, click your name (top right) and choose “Uber One” or “Membership.” This page displays your plan details—monthly or annual, billing date, and benefits.

Step 3: Find the Cancellation Option

Look for a button like “Manage Membership,” “Cancel Membership,” or “End Uber One.” It’s typically under your plan info. If you’re on a trial, it might say “Cancel Trial.” Uber keeps this option clear, though its exact placement might shift with app updates—just poke around the Uber One section.

Step 4: Cancel the Membership

Tap “Cancel Membership” (or similar). Uber may ask why you’re leaving—options could be “Too costly,” “Not using enough,” or “Other.” This feedback is optional. They might offer a discount or free month to stay—decline if you’re set on canceling. Confirm by selecting “Cancel Membership” or “End Benefits.” If you’re mid-cycle, you’ll keep perks until the period ends (details below).

Step 5: Verify Cancellation

You’ll see a confirmation on-screen, and Uber will email you to confirm (check your inbox or spam folder). Log back in to ensure Uber One shows as “Canceled” or “Inactive” under your account. If there’s no email or status change, double-check or contact support.

Timing and Billing Details

Monthly Plans: Cancel anytime; benefits last until the current month ends (no partial refunds).
Annual Plans: Cancel anytime, but no refunds for unused time—perks continue until the year’s up.
Free Trials: Cancel before the trial ends (e.g., 30 days) to avoid charges. Check your trial end date in “Uber One” settings.

Alternative Cancellation Methods

Not app-savvy? Uber offers support options:

Cancel via Customer Support

In-App Help: In the Uber app, go to “Help” (under the account menu), select “Account and Payment,” then “Uber One.” Choose “Chat” or “Call” if available, and request cancellation.
Phone: Call 1-800-353-8237 (hours vary, but 24/7 support is often available). Provide your account email/phone, ask to cancel Uber One, and confirm with the rep.
Email: Submit a request via help.uber.com (log in, go to “Contact Us,” and explain your cancellation need). This takes longer—24-48 hours—so it’s not ideal near renewal.

Chat or phone is faster than email, especially if billing is imminent.

Post-Cancellation: What to Expect

After canceling:

Monthly: Benefits stop at the billing cycle’s end.
Annual: Perks last until the paid year expires.
Trial: Access ends immediately if canceled pre-charge. You can still use Uber and Uber Eats without Uber One, paying standard fees. Reactivating is simple—just resubscribe in the app if you reconsider.

Troubleshooting Issues

No Cancel Button?: If it’s missing, your membership might be tied to a promo (e.g., Amex benefit). Check “Uber One” details or contact support.
Login Mix-Up?: Verify you’re using the correct account if you’ve got multiple.
App Glitches?: Update the app or try the website if it’s buggy.

Before You Cancel: Key Tips

Evaluate Usage: Compare Uber One savings (e.g., $0 delivery) to the fee—cancel if it’s not worth it.
Check Billing: Look at “Payment” or “Order History” to confirm your last charge.
Trial Reminder: Set an alert 1-2 days before a trial ends to avoid auto-billing.

Why Cancel Correctly?

Proper cancellation prevents unwanted renewals—especially pricey with annual plans. Uber’s no-contract setup is user-friendly, but you must act before billing to avoid paying for unused time.

Extra Uber One Insights

Cost-Benefit Check: If you order weekly, Uber One often pays off—reassess before quitting.
Promo Watch: Look for Uber One deals post-cancellation for a cheaper return.
Shared Plans: If linked to a family account, coordinate with others before canceling.

Final Thoughts

Canceling your Uber One membership is a cinch: log in, hit the Uber One section, and confirm your exit before renewal. Whether you’re ditching delivery or just taking a break, this guide keeps you in charge. Need help? Support’s a tap or call away. Enjoy the flexibility to ride or eat on your own terms!